At Relics & Runes, your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you visit our store or make a purchase.
1. Information We Collect
When you visit or make a purchase from Relics & Runes, we may collect the following information:
- Personal details — your name, email address, shipping address, and phone number
- Payment information — processed securely through our payment provider; we do not store your full card details
- Order information — details of the products you purchase and your order history
- Device & browsing data — IP address, browser type, pages visited, and how you interact with our site (via cookies and analytics tools)
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send you order confirmations, shipping updates, and customer service communications
- Improve our website and shopping experience
- Send you marketing emails if you have opted in (you can unsubscribe at any time)
- Comply with our legal obligations
3. Sharing Your Information
We will never sell your personal information. We may share your data with trusted third parties only where necessary, including:
- Shipping carriers — to deliver your order
- Payment processors — to securely handle your payment
- Our e-commerce platform (Shopify) — which powers our store and helps us manage orders and customer data
- Marketing platforms — only if you have opted in to receive communications from us
All third parties we work with are required to handle your data in accordance with applicable privacy laws.
4. Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and help us understand how visitors use our site. You can choose to disable cookies through your browser settings, though this may affect some functionality of our store.
5. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate data
- Request deletion of your personal data, subject to legal requirements
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us at relicsandrunes@outlook.com
6. Data Security
We take the security of your personal information seriously. Our store is hosted on Shopify, which uses industry-standard encryption and security measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order information is typically retained for a minimum of 7 years for accounting and legal compliance purposes.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about your privacy or this policy, please reach out to us at relicsandrunes@outlook.com. We're always happy to help.
Last updated: July 2026